Fix QuickBooks Desktop Display Issues (Screen Turned Black & White)

If you use QuickBooks for several months, you might frequently encounter a number of software display issues on the desktop version of QuickBooks. QuickBooks' Windows black and white screen is one of them. This causes several of the QuickBooks desktop fields to start showing black instead of white. Other indicators, such as a grey screen in QuickBooks, missing symbols, grayish lines in invoices from QuickBooks, etc., can assist you in locating this issue. You can lose your vital business data as a result because of a corrupt system, which may be the cause. The QuickBooks screen turning black and white issue, however, can also be caused by a number of other factors. The next part will examine some potential reasons why QuickBooks turned black and white.

How Come My QuickBooks Screen Is Turning Black And White?

Are you oblivious to the reason why QuickBooks' screen goes black and white? It typically happens after prolonged use of the QB desktop. As a result, QuickBooks' grey screen appears in several of its fields. Another explanation is issues with the computer system or the QB software. But a number of additional things can cause the QuickBooks to end up going black and white issue. All such potential reasons of the QuickBooks Black and White Screen issue are listed below: 

  • The issue arises because out-of-date video drivers are incompatible with QB. 
  • The screen resolution is not properly configured. 
  • an out-of-date version of QuickBooks. 
  • Any QuickBooks update that is installed incorrectly results in the black and white QuickBooks desktop issue. 
  • Not properly optimized for screen resolution according to specifications. 
  • The issue can also be brought on by a graphics card, firmware, or system memory malfunction. 
  • You must follow the troubleshooting steps outlined below after becoming aware of the possible causes of the issue that the QuickBooks screen is black and white.

Methods To Resolve QuickBooks Black and White Screen Issue

Method 1: Use the Quick Fix my Program Tool to Resolve the QuickBooks Black and White Screen Issue 

  • Install the QuickBooks Tools Hub on your computer. 
  • Close QuickBooks if it's open. 
  • Save the QuickBooks Tool Hub file where you can readily locate it after downloading it. 
  • Open the QuickBooksToolHub.exe file after it has been downloaded. 
  • Follow the instructions on-screen and accept the terms and conditions to finish the installation. 
  • The QuickBooks Tool Hub icon will show up on the desktop upon installation. 
  • It can be clicked to launch the application. 
  • To resolve the QuickBooks black and white issue, use Quick Fix my Program.
  • Open the QuickBooks Tools Hub and select Program Issues. 
  • In order to resolve the QuickBooks black and white screen issue, choose Quick Fix my Programs. 
  • If QuickBooks is still giving you black bars, try the following technique.

Method 2: The Most Recent Version of the Video Card Drivers Must be Installed

  • Open the Run window by pressing Windows + R to begin updating video card drivers. 
  • You need to type dxdiag into the text field in the Run command window after it has opened. 
  • Press Enter, then choose Dialog 1. List the Manufacturer and Model. 
  • Then, download the required updates.

Method 3: Switch your Windows' Theme to Basic

  • Right-click somewhere on the desktop, and then select Personalize from the pop-up menu. 
  • Choose a Windows Basic Theme from the list. 
  • After your computer has restarted, launch QuickBooks. Verify that the QuickBooks black screen is gone. 

Method 4: Modify the QBW.ini File

  • Close QuickBooks if it's open, then click the Windows 
  • In the search text box, type the precise path to the ini file. You can copy and paste the file location from the list below:
    • QuickBooks 2017– C:\ ProgramData\ Intuit\ QuickBooks 2017\ QBW.ini
    •  Enterprise Solutions 17.0– C:\ ProgramData\ Intuit\ QuickBooks Enterprise Solutions 17.0\ QBW.ini
  • Text [COLORS] should be added to the bottom of the file when it opens. 
  • Save the document, then launch QuickBooks.

Method 5:  Modify Screen Resolution to Get Rid of QuickBooks Black Boxes 

  • Open the Registry Editor (exe). 
  • Navigate to the “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows“registry key. 
  • The GDIProcessHandleQuota value should be increased from 10000 to 65535. 
  • Restart the computer after closing the Registry Editor. 
  • Change the value back to 10,000 once the QuickBooks black boxes have been eliminated.

Method 6: Re-Register the QuickBooks Program file 

  • Right-click on the bat files after navigating to the QuickBooks Company file location. 
  • From there, choose Run as Administrator. 
  • Bat files require Windows Administrator privileges to run. 
  • You'll see a command window with a scrolling files path. The window will close after the bat file utility is finished. 
  • Open QuickBooks and make sure that the fields still show black rather than white. 

Conclusion

If you're still perplexed about why your QuickBooks screen has turned black and white even after properly going through each method, keep reading! Call us at +1-800-615-2347 to speak with customer service. The QB support team will extensively investigate any display issues, including such QuickBooks black and white issues. Get the display back to normal eventually with the aid of a specialist.

Location: New Jersey, USA

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